# Software Help **URL:** https://forum.safex.org/c/software-help/22.md [Latest](https://forum.safex.org/latest.md) · [Categories](https://forum.safex.org/categories.md) --- ## [Support FAQ - Please Read THIS before Posting a Question](https://forum.safex.org/t/support-faq-please-read-this-before-posting-a-question/7491)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 10\ **Last updated:** [April 29, 2022, 8:22pm UTC](https://forum.safex.org/t/support-faq-please-read-this-before-posting-a-question/7491 "2022-04-29T20:22:57Z")
1. Migration of old Safex (BTC/Omni) If you are a Coinspot Exchange customer, and you left your old coins on the exchange, then good news - Coinspot completed migration of all held coins. You need to contact Coinspot… --- ## [About the Software Help category](https://forum.safex.org/t/about-the-software-help-category/5525)
**Author:** [@dandabek](https://forum.safex.org/u/dandabek)\ **Replies:** 0
(Replace this first paragraph with a brief description of your new category. This guidance will appear in the category selection area, so try to keep it below 200 characters. Until you edit this description or create top… --- ## [SFXOS: Safex Cash mining operating system support](https://forum.safex.org/t/sfxos-safex-cash-mining-operating-system-support/7010)
**Author:** [@dandabek](https://forum.safex.org/u/dandabek)\ **Replies:** 78\ **Last updated:** [December 23, 2024, 11:06pm UTC](https://forum.safex.org/t/sfxos-safex-cash-mining-operating-system-support/7010 "2024-12-23T23:06:37Z")
Today we are releasing the SFXOS: a special instance of the ubuntu server operating system fully configured to mine Safex Cash. A tutorial for setting up the hardware and then installing the SFXOS onto a USB drive is no… --- ## [Restoring wallet, tokens disappeared](https://forum.safex.org/t/restoring-wallet-tokens-disappeared/8205)
**Author:** [@Adamex](https://forum.safex.org/u/Adamex)\ **Replies:** 2\ **Last updated:** [November 18, 2022, 3:50pm UTC](https://forum.safex.org/t/restoring-wallet-tokens-disappeared/8205 "2022-11-18T15:50:36Z")
Hello, I wanted to restore my wallet with mnemonic seeds. When i create new wallet with seed phrase, it opens and shows “0” balance. How can I check where did my cash and tokens are gone? --- ## [Day1ca Order Issue](https://forum.safex.org/t/day1ca-order-issue/8115)
**Author:** [@timmay\_castags](https://forum.safex.org/u/timmay_castags)\ **Replies:** 15\ **Last updated:** [March 10, 2022, 10:10pm UTC](https://forum.safex.org/t/day1ca-order-issue/8115 "2022-03-10T22:10:34Z")
Hello, I ordered the day1ca order for a hiking backpack from the Canada. I placed the order using TWM 1.5 and it appeared to have processed. But, the transaction was never sent to the blockchain and my wallet balance … --- ## [Safex Wallet CLI Linux - SFT & SFX receiving address](https://forum.safex.org/t/safex-wallet-cli-linux-sft-sfx-receiving-address/8102)
**Author:** [@gromovnik](https://forum.safex.org/u/gromovnik)\ **Replies:** 4\ **Last updated:** [February 2, 2022, 8:29pm UTC](https://forum.safex.org/t/safex-wallet-cli-linux-sft-sfx-receiving-address/8102 "2022-02-02T20:29:39Z")
Hi to all, I have Safex ‘Safex Blockchain’ (v0.1.3-b4f5e72) wallet via safex-wallet-cli-linux-7.0.0. I want to receive SFX and SFT. I have a one primary address: Safex5… 94-104 chars Do I send SFX and SFT to the same… --- ## [How do I open my migrated account with keys only?](https://forum.safex.org/t/how-do-i-open-my-migrated-account-with-keys-only/8103)
**Author:** [@Darkwings](https://forum.safex.org/u/Darkwings)\ **Replies:** 2\ **Last updated:** [February 1, 2022, 5:24am UTC](https://forum.safex.org/t/how-do-i-open-my-migrated-account-with-keys-only/8103 "2022-02-01T05:24:58Z")
igrated account with keys only? --- ## [Wallet- issue](https://forum.safex.org/t/wallet-issue/7913)
**Author:** [@tompa555](https://forum.safex.org/u/tompa555)\ **Replies:** 16\ **Last updated:** [October 16, 2021, 8:13am UTC](https://forum.safex.org/t/wallet-issue/7913 "2021-10-16T08:13:55Z")
I try to send SFT to xCalibra several times SafexizbEHdGwdJjvtNrcQAf6FZBUSunfSDRbowxDNNGBPhfc6DzVeacEzxKNt3rFYEkyHLN7JNsWLHTM58DPA33iepZ4uqFFpi9jL6PzZsTCLEbo but i get all O.K. messages but nothing happens from latest s… --- ## [Mac TWM: Reporting issues](https://forum.safex.org/t/mac-twm-reporting-issues/7664)
**Author:** [@SenhorCastor](https://forum.safex.org/u/SenhorCastor)\ **Replies:** 116\ **Last updated:** [September 7, 2021, 8:01pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664 "2021-09-07T20:01:36Z")
Hi, I am trying the TWM dmg for Mac I restored the wallet from keys The wallet shows Doesn’t show my sft nor sfx. Do I have to wait? I don’t see any indication of loading. If I sign out and try to open the wallet … --- ## [Windows TWM: Reporting issues](https://forum.safex.org/t/windows-twm-reporting-issues/7648)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 73\ **Last updated:** [August 18, 2021, 10:47pm UTC](https://forum.safex.org/t/windows-twm-reporting-issues/7648 "2021-08-18T22:47:01Z")
Please post any issues here. Any resolutions to reported issues will be posted in Windows TWM Wallet: Getting it going to ensure a single source of information for all matters relating to the Windows wallet. --- ## [Tutorial: Set up a Safex node on Vultr](https://forum.safex.org/t/tutorial-set-up-a-safex-node-on-vultr/6932)
**Author:** [@cryptooli](https://forum.safex.org/u/cryptooli)\ **Replies:** 6\ **Last updated:** [June 29, 2021, 7:24am UTC](https://forum.safex.org/t/tutorial-set-up-a-safex-node-on-vultr/6932 "2021-06-29T07:24:28Z")
Hello Community, I have written a tutorial on how to set up one (or many) Safex node(s) using Vultr. If you register new via the link in the article, you should receive a free credit of $50 ! Enjoy. https://medium.com/… --- ## [TWM Wallet Walkthrough: Getting it going](https://forum.safex.org/t/twm-wallet-walkthrough-getting-it-going/7643)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 9\ **Last updated:** [April 28, 2021, 5:00am UTC](https://forum.safex.org/t/twm-wallet-walkthrough-getting-it-going/7643 "2021-04-28T05:00:37Z")
For Linux, it’s assumed you know what you’re doing, but please read the General Notes below. For Mac Walkthrough: https://safex.org/first-look-into-the-world-marketplace-wallet-using-the-safex-blockchain-for-commerce/ W… --- ## [Ubuntu TWM wallet: Reporting issues](https://forum.safex.org/t/ubuntu-twm-wallet-reporting-issues/7737)
**Author:** [@znffal](https://forum.safex.org/u/znffal)\ **Replies:** 5\ **Last updated:** [April 24, 2021, 10:45am UTC](https://forum.safex.org/t/ubuntu-twm-wallet-reporting-issues/7737 "2021-04-24T10:45:22Z")
Hello all, Just a few notes for anyone who is trying to use the Linux TWM wallet on Ubuntu. The wallet did not work for me on 16 or 18. However, the wallet works for me on Ubuntu 20 On my laptop my max screen reso… --- ## [Where is the download link for compiled windows TWM wallet?](https://forum.safex.org/t/where-is-the-download-link-for-compiled-windows-twm-wallet/7655)
**Author:** [@VR4](https://forum.safex.org/u/VR4)\ **Replies:** 2\ **Last updated:** [March 27, 2021, 2:13am UTC](https://forum.safex.org/t/where-is-the-download-link-for-compiled-windows-twm-wallet/7655 "2021-03-27T02:13:35Z")
I see the link Dan posted a while ago, but the code is not compiled yet there. Is there a link to compiled windows release? Thanks in advance, and sorry if I just missed it or couldn’t find it. --- ## [Introduction to Restoring an address via CLI wallet](https://forum.safex.org/t/introduction-to-restoring-an-address-via-cli-wallet/7632)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 0\ **Last updated:** [March 18, 2021, 7:30am UTC](https://forum.safex.org/t/introduction-to-restoring-an-address-via-cli-wallet/7632 "2021-03-18T07:30:58Z")
Following several requests for accessing a wallet while awaiting the TWM wallet release, the following info should allow most users to figure out how to get the cli wallet up and running, and their address restored… Saf… --- ## [Restoring the wallet on CLI](https://forum.safex.org/t/restoring-the-wallet-on-cli/7549)
**Author:** [@marcinbosman](https://forum.safex.org/u/marcinbosman)\ **Replies:** 4\ **Last updated:** [March 17, 2021, 6:15pm UTC](https://forum.safex.org/t/restoring-the-wallet-on-cli/7549 "2021-03-17T18:15:53Z")
Hello I was trying to restore my wallet using CLI according to instruction in that video. But this script did not restore, but created new wallet… How to get the access on existing wallet using this script…? It is re… --- ## [Wallet message with sending tokens](https://forum.safex.org/t/wallet-message-with-sending-tokens/7488)
**Author:** [@simcotrade](https://forum.safex.org/u/simcotrade)\ **Replies:** 6\ **Last updated:** [February 3, 2021, 8:55pm UTC](https://forum.safex.org/t/wallet-message-with-sending-tokens/7488 "2021-02-03T20:55:53Z")
What does this message mean? unknown transfer error: not enough unlocked tokens --- ## [Couldn't commit transaction: transaction was rejected by daemon with status: Failed. Reason: double spend, invalid input](https://forum.safex.org/t/couldnt-commit-transaction-transaction-was-rejected-by-daemon-with-status-failed-reason-double-spend-invalid-input/7498)
**Author:** [@DavidKoresh](https://forum.safex.org/u/DavidKoresh)\ **Replies:** 1\ **Last updated:** [February 2, 2021, 8:34am UTC](https://forum.safex.org/t/couldnt-commit-transaction-transaction-was-rejected-by-daemon-with-status-failed-reason-double-spend-invalid-input/7498 "2021-02-02T08:34:15Z")
Couldn’t commit transaction: transaction was rejected by daemon with status: Failed. Reason: double spend, invalid input Attempting to send coins, but I’m unable to in the windows GUI wallet. I’ve tried restoring from … --- ## [Wallet Stuck on .....Loading](https://forum.safex.org/t/wallet-stuck-on-loading/7274)
**Author:** [@norcimo](https://forum.safex.org/u/norcimo)\ **Replies:** 4\ **Last updated:** [January 20, 2021, 5:39am UTC](https://forum.safex.org/t/wallet-stuck-on-loading/7274 "2021-01-20T05:39:24Z")
Wallet was fine yesterday today, stuck on loading… I see my available SFX but the next box says loading… --- ## [How to possibly regain access to wallet with .keys file if you lost the password](https://forum.safex.org/t/how-to-possibly-regain-access-to-wallet-with-keys-file-if-you-lost-the-password/7289)
**Author:** [@caelum](https://forum.safex.org/u/caelum)\ **Replies:** 0\ **Last updated:** [December 19, 2020, 10:08pm UTC](https://forum.safex.org/t/how-to-possibly-regain-access-to-wallet-with-keys-file-if-you-lost-the-password/7289 "2020-12-19T22:08:09Z")
Scenario: My friend created a wallet for mining and was so excited he did not write the password down correctly. He created a wallet, entered a password, and copied the wallet address into the miner config, and let time … --- ## [Stagenet 1: OSX GUI](https://forum.safex.org/t/stagenet-1-osx-gui/7129)
**Author:** [@SafeTripHome](https://forum.safex.org/u/SafeTripHome)\ **Replies:** 2\ **Last updated:** [September 2, 2020, 7:35pm UTC](https://forum.safex.org/t/stagenet-1-osx-gui/7129 "2020-09-02T19:35:35Z")
I received some SFX and SFX on testnet. But I’m unable to create an account after I click Create Account. It just stays on the same page. --- ## [Stagenet 1: Windows GUI - Tips, known glitches/issues and potential workarounds](https://forum.safex.org/t/stagenet-1-windows-gui-tips-known-glitches-issues-and-potential-workarounds/7117)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 1\ **Last updated:** [September 2, 2020, 2:42am UTC](https://forum.safex.org/t/stagenet-1-windows-gui-tips-known-glitches-issues-and-potential-workarounds/7117 "2020-09-02T02:42:36Z")
The Windows GUI TWM Wallet for Stagenet is a prerelease development/debug wallet, which is designed to let users begin to experience the potential of the Safex Marketplace. It is an incomplete wallet, and does contain s… --- ## [Stagenet 1: Windows GUI](https://forum.safex.org/t/stagenet-1-windows-gui/7100)
**Author:** [@dandabek](https://forum.safex.org/u/dandabek)\ **Replies:** 64\ **Last updated:** [August 28, 2020, 1:35pm UTC](https://forum.safex.org/t/stagenet-1-windows-gui/7100 "2020-08-28T13:35:39Z")
During this week’s development update we posted an initial build of the TWM Wallet for windows, though it was glitchy and did not work for most people: here is an updated version that has confirmed to be working. Post… --- ## [Website not working well with non SSL Connection](https://forum.safex.org/t/website-not-working-well-with-non-ssl-connection/7109)
**Author:** [@Mex](https://forum.safex.org/u/Mex)\ **Replies:** 1\ **Last updated:** [August 24, 2020, 4:34pm UTC](https://forum.safex.org/t/website-not-working-well-with-non-ssl-connection/7109 "2020-08-24T16:34:12Z")
Since the Forum moved from safe.exchange to Forum.safex.org I had a lot of loading Problems with Messages as “to many Redirects” or “Server not answering”. Since I call https:// directly I have no Problems, but just typ… --- ## [Stagenet 1: Windows GUI - Getting Started](https://forum.safex.org/t/stagenet-1-windows-gui-getting-started/7101)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 0\ **Last updated:** [August 22, 2020, 5:20am UTC](https://forum.safex.org/t/stagenet-1-windows-gui-getting-started/7101 "2020-08-22T05:20:12Z")
After seeing quite a few issues appearing with people trying to get started with the recent Windows version of the TWM GUI Wallet, I can tell you, the issue is Windows, in its many different OS configurations, and associ… --- ## [3 part tutorial series: xcalibra.com](https://forum.safex.org/t/3-part-tutorial-series-xcalibra-com/6934)
**Author:** [@dandabek](https://forum.safex.org/u/dandabek)\ **Replies:** 1\ **Last updated:** [March 28, 2020, 9:43am UTC](https://forum.safex.org/t/3-part-tutorial-series-xcalibra-com/6934 "2020-03-28T09:43:17Z")
In this three part video tutorial series Emilia goes ahead and educates us through video on how: to register an account at xcalibra.com deposit bitcoins to the exchange buy safex cash with bitcoin sell safex cash with … --- ## [Walkthrough: Building an RPi3 Safex node](https://forum.safex.org/t/walkthrough-building-an-rpi3-safex-node/6831)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 0\ **Last updated:** [January 9, 2020, 10:27pm UTC](https://forum.safex.org/t/walkthrough-building-an-rpi3-safex-node/6831 "2020-01-09T22:27:58Z")
Firstly, let me say… I’m no expert at this stuff. But, I got it up and running with this method. The following walkthrough is provided for those who wish to follow it. No promises that it will work, or that the steps l… --- ## [Interacting with the Safex Blockchain](https://forum.safex.org/t/interacting-with-the-safex-blockchain/6808)
**Author:** [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Replies:** 4\ **Last updated:** [January 2, 2020, 7:42pm UTC](https://forum.safex.org/t/interacting-with-the-safex-blockchain/6808 "2020-01-02T19:42:35Z")
All Safex Blockchain addresses begin with the prefix “Safex”. This is your public address – the one you provide when you want to receive SFT or SFX into your wallet. Example: Safex5zWHPNQSpWkxtwA5gFvkb7waYfj2LRJWLHo6jS… --- ## [Sen safexchange coin to default wallet address v7](https://forum.safex.org/t/sen-safexchange-coin-to-default-wallet-address-v7/5593)
**Author:** [@glassonion](https://forum.safex.org/u/glassonion)\ **Replies:** 14\ **Last updated:** [July 13, 2019, 1:12pm UTC](https://forum.safex.org/t/sen-safexchange-coin-to-default-wallet-address-v7/5593 "2019-07-13T13:12:52Z")
Hi was bought my safexchange coins on the original ICO and put them in a Omni cold storage wallet 3 years ago. My question is; for me to start the Migration process do I send my coins to the default receive address in th… --- ## [Wallet 1.0 issue](https://forum.safex.org/t/wallet-1-0-issue/6270)
**Author:** [@Ryan](https://forum.safex.org/u/Ryan)\ **Replies:** 4\ **Last updated:** [July 10, 2019, 12:05pm UTC](https://forum.safex.org/t/wallet-1-0-issue/6270 "2019-07-10T12:05:44Z")
In my attempt to transfer safex from wallet 0.7 to 0.1; all goes well until I enter my password; then screen goes blank instead of logging in to new wallet. What to do? Please help. Thank you! [Next page](https://forum.safex.org/c/software-help/22.md?page=1)