# Mac TWM: Reporting issues **URL:** \ **Category:** Software Help\ **Created:** [March 30, 2021, 3:57am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664 "2021-03-30T03:57:55Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![SenhorCastor](https://forum.safex.org/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@SenhorCastor](https://forum.safex.org/u/SenhorCastor)\ **Post date:** [March 30, 2021, 3:57am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/1 "2021-03-30T03:57:55Z")
Hi, I am trying the TWM dmg for Mac I restored the wallet from keys The wallet shows ![Screen Shot 2021-03-29 at 9.02.10 PM](https://forum.safex.org/uploads/default/original/2X/b/b738650c7be0d131cd11d1e195642e48db1f8a68.png) Doesn’t show my sft nor sfx. Do I have to wait? I don’t see any indication of loading. If I sign out and try to open the wallet from Existing Wallet and I choose the wallet just created, when I enter the password, it says I made a mistake ![Screen Shot 2021-03-29 at 9.04.36 PM](https://forum.safex.org/uploads/default/original/2X/6/655fb7adb507b033b7ac679ea36074d59ab314dd.png) I am using a Password Manager (One Password) and I am copying / pasting it from there. So I am pretty sure it is the right password. Unless the password box does not support well copy/paste. Will keep trying ---
**Author:** ![SenhorCastor](https://forum.safex.org/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@SenhorCastor](https://forum.safex.org/u/SenhorCastor)\ **Post date:** [March 30, 2021, 4:00am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/2 "2021-03-30T04:00:55Z")
I just tried typing a simple password (Test1234) and still cannot open the wallet ---
**Author:** ![SenhorCastor](https://forum.safex.org/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@SenhorCastor](https://forum.safex.org/u/SenhorCastor)\ **Post date:** [March 30, 2021, 4:05am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/3 "2021-03-30T04:05:18Z")
Two transactions showed up if I go to the gear. I believe the first ones. So maybe it is syncing? ---
**Author:** ![SenhorCastor](https://forum.safex.org/letter_avatar_proxy/v4/letter/s/a4c791/32.png) [@SenhorCastor](https://forum.safex.org/u/SenhorCastor)\ **Post date:** [March 30, 2021, 4:19am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/4 "2021-03-30T04:19:16Z")
All transactions loaded. So that part of this report doesn’t apply. Still have a problem from recovering a wallet with a password ---
**Author:** ![aussiesloth](https://forum.safex.org/user_avatar/forum.safex.org/aussiesloth/32/2080_2.png) [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Post date:** [March 30, 2021, 4:22am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/5 "2021-03-30T04:22:37Z")
@SenhorCastor it seems there’s an issue with the password saving when restored from keys. If you have mnemonic seed, then use that. Yes, it will be syncing in the background but there’s no visuals on the main pages, but you can see tx history populate in the ⚙ ---
**Author:** ![ihsoyiKiyoshi](https://forum.safex.org/user_avatar/forum.safex.org/ihsoyikiyoshi/32/2647_2.png) [@ihsoyiKiyoshi](https://forum.safex.org/u/ihsoyiKiyoshi)\ **Post date:** [March 30, 2021, 4:48am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/6 "2021-03-30T04:48:35Z")
@aussiesloth here’s to hoping you have a lot of coffee and patience these next few days. I am having the same blue screen issues as the prior wallets with my mac. Steps: restore from seed, enter file location, enter password, click on ‘restore wallet’. It then goes to this screen: ![Screen Shot 2021-03-30 at 12.50.02 AM](https://forum.safex.org/uploads/default/original/2X/7/7be90d2ab78df4de1211fa1684db09ed4d888238.png) my mac is pretty old, so not sure if it’s worth anyone’s time to look into this, but figured i’d mention it. Macbook. OS X El Capitan; version 10.11.6, bought in 2008. 2.4 Ghz, 2 GB memory (1067 mhz ddr3). 100 GB of free disk space. Not sure what any of that means, other than that I bought this 13 years ago and it’s probably time to upgrade! ---
**Author:** ![aussiesloth](https://forum.safex.org/user_avatar/forum.safex.org/aussiesloth/32/2080_2.png) [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Post date:** [March 30, 2021, 5:31am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/7 "2021-03-30T05:31:39Z")
That OS ver may be just a tad outdated there, @ihsoyiKiyoshi my friend 😅 ---
**Author:** ![papaghost](https://forum.safex.org/letter_avatar_proxy/v4/letter/p/41988e/32.png) [@papaghost](https://forum.safex.org/u/papaghost)\ **Post date:** [March 30, 2021, 7:32am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/8 "2021-03-30T07:32:47Z")
I have the same issue as well, did a hard rescan and still doesn’t work, SFT no longer appearing. I try to use the Orbiter Wallet to recover, SFT and SFX still loading… ---
**Author:** ![aussiesloth](https://forum.safex.org/user_avatar/forum.safex.org/aussiesloth/32/2080_2.png) [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Post date:** [March 30, 2021, 8:00am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/9 "2021-03-30T08:00:46Z")
I bet you didn’t leave it long enough after you hit the rescan button. Leave it an hour. ---
**Author:** ![panda0000](https://forum.safex.org/letter_avatar_proxy/v4/letter/p/ed8c4c/32.png) [@panda0000](https://forum.safex.org/u/panda0000)\ **Post date:** [March 30, 2021, 8:33am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/10 "2021-03-30T08:33:20Z")
I do have the same blue screen issue that @ihsoyiKiyoshi reported in a mac OS High Sierra, so I believe it s not just a question of old system. Computer specs if it helps- MacOS High Sierra Version 10.13.3 Macbook Pro (13inch, 2016) 2Ghz intel core i5 8gb 1867 Mhz LPDDR3 ---
**Author:** ![lunny\_senior](https://forum.safex.org/letter_avatar_proxy/v4/letter/l/58f4c7/32.png) [@lunny\_senior](https://forum.safex.org/u/lunny_senior)\ **Post date:** [March 30, 2021, 9:00am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/11 "2021-03-30T09:00:16Z")
Yeah I’m having the password problem too when trying to restore with keys. If I try to restore from mnemonic seed it’s telling me that I have only entered 23/25 words. I’ve counted and I’m definitely copying 25 words? ---
**Author:** ![aussiesloth](https://forum.safex.org/user_avatar/forum.safex.org/aussiesloth/32/2080_2.png) [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Post date:** [March 30, 2021, 9:11am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/12 "2021-03-30T09:11:40Z")
Ensure there’s no line breaks. Have all word separated by a single space on one line (line wrapping okay,obviously) ---
**Author:** ![papaghost](https://forum.safex.org/letter_avatar_proxy/v4/letter/p/41988e/32.png) [@papaghost](https://forum.safex.org/u/papaghost)\ **Post date:** [March 30, 2021, 9:22am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/13 "2021-03-30T09:22:33Z")
my bad, thanks! ---
**Author:** ![cryptooli](https://forum.safex.org/user_avatar/forum.safex.org/cryptooli/32/3414_2.png) [@cryptooli](https://forum.safex.org/u/cryptooli)\ **Post date:** [March 30, 2021, 9:48am UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/14 "2021-03-30T09:48:10Z")
also had this issue when copying seed from terminal. Delete the spaces between the words and add them again. You can see from the format where the “faulty spaces” are. ---
**Author:** ![SafeTripHome](https://forum.safex.org/user_avatar/forum.safex.org/safetriphome/32/1975_2.png) [@SafeTripHome](https://forum.safex.org/u/SafeTripHome)\ **Post date:** [March 30, 2021, 3:55pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/15 "2021-03-30T15:55:28Z")
macOS 11.2.3 I tried recovering from a seed phrase (not a file) and my balances did not show. I also rescanned the blockchain. Afterwards I tried closing the wallet and tried reopening the file that was created with the seed phrase. It said no file existed (but the file was indeed in the folder I created). I tried @cryptooli advice and removed the spaces from the seed words but it said only 1/25 words were entered. Also tried making sure all the unspaced words were on one line. ---
**Author:** ![znffal](https://forum.safex.org/user_avatar/forum.safex.org/znffal/32/1447_2.png) [@znffal](https://forum.safex.org/u/znffal)\ **Post date:** [March 30, 2021, 5:48pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/16 "2021-03-30T17:48:02Z")
He said remove the spaces and then add them back in again ---
**Author:** ![cryptooli](https://forum.safex.org/user_avatar/forum.safex.org/cryptooli/32/3414_2.png) [@cryptooli](https://forum.safex.org/u/cryptooli)\ **Post date:** [March 30, 2021, 6:31pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/17 "2021-03-30T18:31:42Z")
exactly. after copy-pasting the seed phrase into the TWM field, you need to delete the spaces and add the spaces back again. then, you have 25 words in the correct format. ---
**Author:** ![SafeTripHome](https://forum.safex.org/user_avatar/forum.safex.org/safetriphome/32/1975_2.png) [@SafeTripHome](https://forum.safex.org/u/SafeTripHome)\ **Post date:** [March 30, 2021, 7:43pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/18 "2021-03-30T19:43:01Z")
macOS 11.2.3 Thank you @znffal @cryptooli I deleted the spaces, then added them back. I had to reopen the wallet and do a hard rescan but all my coins are displayed. ---
**Author:** ![lecodo4776](https://forum.safex.org/user_avatar/forum.safex.org/lecodo4776/32/3384_2.png) [@lecodo4776](https://forum.safex.org/u/lecodo4776)\ **Post date:** [March 30, 2021, 8:43pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/19 "2021-03-30T20:43:14Z")
Hi all, first time posting so please forgive if my image links don’t load So when TWM released for Windows, I side loaded Windows 10 on my Macbook staked 100k SFT and left it. Now the Mac version is out I’ve staked some more but can’t see my original 100k stake in the transaction field, it just shows as a stake but with blank output: ![Screenshot 2021-03-30 at 21.50.37](https://forum.safex.org/uploads/default/original/2X/4/452848fff30538e1424e120ab23d40f3795f4d64.png) Hope this can help sort the issue for anyone else going forward. ---
**Author:** ![aussiesloth](https://forum.safex.org/user_avatar/forum.safex.org/aussiesloth/32/2080_2.png) [@aussiesloth](https://forum.safex.org/u/aussiesloth)\ **Post date:** [March 30, 2021, 9:01pm UTC](https://forum.safex.org/t/mac-twm-reporting-issues/7664/20 "2021-03-30T21:01:31Z")
What does it show it the Token tab? In the Stakes table? Bearing in mind, that top one hasn’t even been processed when you took that screenshot (block height 0 means still in the pool) So msybe you’re just impatient. Let the other tx get processed and compare the two. [Next page](https://forum.safex.org/t/mac-twm-reporting-issues/7664.md?page=2)