# Purchasing issue **URL:** \ **Category:** Support\ **Created:** [August 6, 2017, 10:32pm UTC](https://forum.safex.org/t/purchasing-issue/971 "2017-08-06T22:32:04Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![itsmarissaadams](https://forum.safex.org/letter_avatar_proxy/v4/letter/i/50afbb/32.png) [@itsmarissaadams](https://forum.safex.org/u/itsmarissaadams)\ **Post date:** [August 6, 2017, 10:32pm UTC](https://forum.safex.org/t/purchasing-issue/971/1 "2017-08-06T22:32:04Z")
I recently purchased shares of Safe Exchange currency via [bittrex.com](http://bittrex.com) but for some reason my shares have not been displayed and is not reflected. It appears the money I spent has disappeared. How may I retrieve my money or get my shares? ---
**Author:** ![haluk.c](https://forum.safex.org/user_avatar/forum.safex.org/haluk.c/32/1308_2.png) [@haluk.c](https://forum.safex.org/u/haluk.c)\ **Post date:** [August 7, 2017, 3:12pm UTC](https://forum.safex.org/t/purchasing-issue/971/2 "2017-08-07T15:12:37Z")
Go to the orders tab scroll down click “Load All”. Does your purchase history show up? ---
**Author:** ![itsmarissaadams](https://forum.safex.org/letter_avatar_proxy/v4/letter/i/50afbb/32.png) [@itsmarissaadams](https://forum.safex.org/u/itsmarissaadams)\ **Post date:** [August 7, 2017, 6:05pm UTC](https://forum.safex.org/t/purchasing-issue/971/3 "2017-08-07T18:05:38Z")
It isn’t showing up what so ever. I believe I sent my bitcoins to the Safex portion, when I meant to add it to my bitcoin so that I can buy the Safex shares, but there is no trace on bittrex of the transaction, only on [coinbase.com](http://coinbase.com) (where I bought the bitcoin originally, then transferred it to the safex address) ---
**Author:** ![tompa555](https://forum.safex.org/user_avatar/forum.safex.org/tompa555/32/1312_2.png) [@tompa555](https://forum.safex.org/u/tompa555)\ **Post date:** [August 7, 2017, 7:56pm UTC](https://forum.safex.org/t/purchasing-issue/971/4 "2017-08-07T19:56:38Z")
I don’t understand. You transfer BTC from coinbase to safex purchase page ? go to [https://blockchain.info/](https://blockchain.info/) and search by your public key (wallet adress) example [https://blockchain.info/address/1NdLX3Xwgjz1pzW39j9vxt5jA7hr8HLKVS](https://blockchain.info/address/1NdLX3Xwgjz1pzW39j9vxt5jA7hr8HLKVS) you should see message like in first transaction “Unable to decode output address” and number of confirmations ---
**Author:** ![haluk.c](https://forum.safex.org/user_avatar/forum.safex.org/haluk.c/32/1308_2.png) [@haluk.c](https://forum.safex.org/u/haluk.c)\ **Post date:** [August 7, 2017, 10:31pm UTC](https://forum.safex.org/t/purchasing-issue/971/5 "2017-08-07T22:31:13Z")
Sorry to hear. If you transferred your funds (btc) to your safex adress in cryptopia or bittrex, i believe your btc are lost. ---
**Author:** ![itsmarissaadams](https://forum.safex.org/letter_avatar_proxy/v4/letter/i/50afbb/32.png) [@itsmarissaadams](https://forum.safex.org/u/itsmarissaadams)\ **Post date:** [August 8, 2017, 4:01am UTC](https://forum.safex.org/t/purchasing-issue/971/6 "2017-08-08T04:01:06Z")
I definitely see the “unable to decode output address”. Does that mean there’s no way to get my money back or get those shares? ---
**Author:** ![tompa555](https://forum.safex.org/user_avatar/forum.safex.org/tompa555/32/1312_2.png) [@tompa555](https://forum.safex.org/u/tompa555)\ **Post date:** [August 8, 2017, 5:07am UTC](https://forum.safex.org/t/purchasing-issue/971/7 "2017-08-08T05:07:36Z")
> [@itsmarissaadams](#): > > Does that mean there’s no way to get my money back or get those shares? That means that you send BTC to that address but blockchain can’t see tokens. try put it on [http://omnichest.info/lookupadd.aspx?address=1LRnwcS2TRtqJtbAZyuxJCQz8dHk5Ng6vK](http://omnichest.info/lookupadd.aspx?address=1LRnwcS2TRtqJtbAZyuxJCQz8dHk5Ng6vK) . if you don’t see tokens than contact support