# Wallet problems

**URL:** <https://forum.safex.org/t/wallet-problems/4713>\
**Category:** Uncategorized/Archive\
**Created:** [May 2, 2018, 3:01pm UTC](https://forum.safex.org/t/wallet-problems/4713 "2018-05-02T15:01:27Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![devonm](https://forum.safex.org/letter_avatar_proxy/v4/letter/d/87869e/32.png) [@devonm](https://forum.safex.org/u/devonm)\
**Post date:** [May 2, 2018, 3:01pm UTC](https://forum.safex.org/t/wallet-problems/4713/1 "2018-05-02T15:01:27Z")

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Hi guys,  
I downloaded the safex wallet and had my safex stored in there, I accidentally copied the code that the coins where under thinking that was my private key. I now go to access my wallet and it asks me if I want to make a new wallet or import one. I cannot import as I never knew about exporting the data. I made new wallet with different password but when I paste in private key code I saved in a word document it tells me this is invalid. does this mean all my coins are gone? I’m confused.

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**Author:** ![\_redstone](https://forum.safex.org/letter_avatar_proxy/v4/letter/_/9fc29f/32.png) [@\_redstone](https://forum.safex.org/u/_redstone)\
**Post date:** [May 4, 2018, 6:55am UTC](https://forum.safex.org/t/wallet-problems/4713/2 "2018-05-04T06:55:29Z")

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Your tokens are still stored under the (original) public key, so they aren’t ‘gone’, yet without the dat-file or private key you won’t be able to access them (as indeed there’s nothing (valid) to import into a new wallet).

You might want to do a full c-drive search for ‘safex’ associated files and maybe you are lucky and locate either the dat-file or the txt file. I assume you use a windows operating system and if I am not mistaken, the dat-file or txt files will automatically be allocated to the ‘downloads’ folder.

Good luck!

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**Author:** ![devonm](https://forum.safex.org/letter_avatar_proxy/v4/letter/d/87869e/32.png) [@devonm](https://forum.safex.org/u/devonm)\
**Post date:** [May 4, 2018, 9:34am UTC](https://forum.safex.org/t/wallet-problems/4713/3 "2018-05-04T09:34:55Z")

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I’m using a Mac, I’ll check my system tonight. I bloody hope so

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**Author:** ![devonm](https://forum.safex.org/letter_avatar_proxy/v4/letter/d/87869e/32.png) [@devonm](https://forum.safex.org/u/devonm)\
**Post date:** [May 4, 2018, 10:30am UTC](https://forum.safex.org/t/wallet-problems/4713/4 "2018-05-04T10:30:25Z")

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I found a dat file. What do I need to do with it?

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**Author:** ![\_redstone](https://forum.safex.org/letter_avatar_proxy/v4/letter/_/9fc29f/32.png) [@\_redstone](https://forum.safex.org/u/_redstone)\
**Post date:** [May 4, 2018, 3:05pm UTC](https://forum.safex.org/t/wallet-problems/4713/5 "2018-05-04T15:05:01Z")

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You should verify the date the dat-file (safex[number].dat) was generated and see if this is of your very first wallet + transfer date. If so, import the dat-file into the newly downloaded wallet and use the original password. (I would just recommend to test it anyway; even if the date doesn’t match)

How to do this: [https://www.youtube.com/watch?v=Z7a2XL8EfGw](https://www.youtube.com/watch?v=Z7a2XL8EfGw)

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**Author:** ![devonm](https://forum.safex.org/letter_avatar_proxy/v4/letter/d/87869e/32.png) [@devonm](https://forum.safex.org/u/devonm)\
**Post date:** [May 5, 2018, 12:03pm UTC](https://forum.safex.org/t/wallet-problems/4713/6 "2018-05-05T12:03:52Z")

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Thanks so much champ I got in and my 10k is there 😍