Access to safex

Support
#1

I bought 10k safex when wallet wasn’t there. I received them to bitcoin address associated with zepay. Now is am not able to access them. How can I get access them and transfer to safex wallet.

#2

you need to get the private key from zepay somehow… you can import your key into your safex wallet if the exchange will give it to you.

#3

I am trying for it, buy that’s not happening

#4

Thanks a lot