Access to safex

I bought 10k safex when wallet wasn’t there. I received them to bitcoin address associated with zepay. Now is am not able to access them. How can I get access them and transfer to safex wallet.

you need to get the private key from zepay somehow… you can import your key into your safex wallet if the exchange will give it to you.

I am trying for it, buy that’s not happening

Thanks a lot