Email support now bouncing back

I paid .04541 BTC to you on december 15 and i still do not have my safex.
This is the second request for assistance both of which have been ignored.
This is about $1000 australian. I need this sorted please.
Yes the transaction was completed. No i don’t the coins from you.
The wallet wouldn’t sync after that transaction. I had since synced.
Why am i not getting assistance from you?

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