Purchase not received in Wallet

Hi everyone, as a newb was hoping to get some advice from the community on this…I purchased 10,000 safex coins via safex.io on 27/11…did so by transferring the specified amount from coinbase and to the address specified. as recipient address I stated the address displayed in the safex wallet which I downloaded. As at today still no coins in the wallet…Did I go wrong somewhere? The safex.io page displayed transfer successful message and that I should expect the coins within 24h Thanks in advance for your input!

Safex showed up in wallet today!