Wallet unable to install

When I installed, it worked once, but after I tried to open the wallet again, it wouldn’t.

So I uninstalled and restarted and tried to re-install, but now I get an error and and unable to install. What can I do? This is the windows version I downloaded and using Windows 10.

The setup log is huge, but the first part of it:

2017-08-20 00:55:48> Program: Starting Squirrel Updater: --install .
2017-08-20 00:55:48> Program: Starting install, writing to C:\Users\vmuir\AppData\Local\SquirrelTemp
2017-08-20 00:55:48> Program: About to install to: C:\Users\vmuir\AppData\Local\SafexWallet
2017-08-20 00:55:48> CheckForUpdateImpl: Couldn’t write out staging user ID, this user probably shouldn’t get beta anything: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\Users\vmuir\AppData\Local\SafexWallet\packages.betaId’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost)
at System.IO.StreamWriter…ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost)
at System.IO.File.InternalWriteAllText(String path, String contents, Encoding encoding, Boolean checkHost)
at System.IO.File.WriteAllText(String path, String contents, Encoding encoding)
at Squirrel.UpdateManager.CheckForUpdateImpl.getOrCreateStagedUserId()
2017-08-20 00:55:48> CheckForUpdateImpl: Failed to load local releases, starting from scratch: System.IO.DirectoryNotFoundException: Could not find a part of the path ‘C:\Users\vmuir\AppData\Local\SafexWallet\packages\RELEASES’.
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access, FileShare share)
at Squirrel.Utility.LoadLocalReleases(String localReleaseFile)
at Squirrel.UpdateManager.CheckForUpdateImpl.d__2.MoveNext()
2017-08-20 00:55:48> CheckForUpdateImpl: Reading RELEASES file from C:\Users\vmuir\AppData\Local\SquirrelTemp
2017-08-20 00:55:48> CheckForUpdateImpl: First run or local directory is corrupt, starting from scratch
2017-08-20 00:55:48> ApplyReleasesImpl: Writing files to app directory: C:\Users\vmuir\AppData\Local\SafexWallet\app-0.0.1
2017-08-20 00:55:59> LogHost: Rigging execution stub for SafexWallet_ExecutionStub.exe to C:\Users\vmuir\AppData\Local\SafexWallet\SafexWallet.exe
2017-08-20 00:56:00> ApplyReleasesImpl: Squirrel Enabled Apps: [C:\Users\vmuir\AppData\Local\SafexWallet\app-0.0.1\SafexWallet.exe]
2017-08-20 00:56:02> ApplyReleasesImpl: Starting fixPinnedExecutables
2017-08-20 00:56:02> ApplyReleasesImpl: Examining Pin: File Explorer.lnk
2017-08-20 00:56:02> ApplyReleasesImpl: Examining Pin: Google Chrome.lnk
2017-08-20 00:56:02> ApplyReleasesImpl: Examining Pin: Mozilla Thunderbird.lnk
2017-08-20 00:56:02> ApplyReleasesImpl: Fixing up tray icons
2017-08-20 00:56:02> ApplyReleasesImpl: Couldn’t rewrite shim RegKey, most likely no apps are shimmed: System.NullReferenceException: Object reference not set to an instance of an object.
at Squirrel.UpdateManager.ApplyReleasesImpl.b__13_0(RegistryView view)

I am having the exact same problem/ details in Install Log. Has anyone recommended how to solves this yet?

I am using windows 10 also and had no problems when I installed 1 month ago, no errors

Where can I get version 1. Ive searched the net and quite a number of people are encountering this problem so cant get the wallet

It seems that the program does not have the proper permissions to do it’s thing by your computer.

1 Like

I’ve also had this problem :frowning: Windows 10 as well. I was thinking that the Apple and Windows application certificates would solve this issue once the next version of the wallet is issued? @dandabek True story or a separate issue?

We’re going forward with next version asap, announcement tomorrow about it.

I hope that the update to the wallet and certificates that AV companies will recognize will solve many issues experienced on Win10.

3 Likes

still no recognition for the wallet yet? Bitdefender :expressionless:

windows 10 with norton did not have problems…hope there is a work around for you.

been trying every once and a while for the past month or so keep getting the same results

next weekend we’re pushing an update that I hope will resolve your problems.

2 Likes

I have Bitdefender but no problems with the wallet.